Standars Technical Support
This phase covers from a product launch to market, until the date Hardata decide to replace the product with a new version or a new product.
Dinesat products line
Users have a special open access service to the assistance center online on Frequently Asked Questions (FAQ) and a Forum where expert users answer queries of other less advanced users.
Personalized support is not included in the product cost, and has an additional fee you can hire in the DINESAT online shop before using the service.
In this phase, technical support questions are answered through the online form on DINESAT (requires registration) with response time of less than 48 hours after receiving the request.
For those who do not have a pack of annual technical support, will only be responding without charge, inquiries regarding the purchase, download, installation and initial product activation through contact by e-mail to our customer services department.
Professional product lines (HDX servers or Video servers)
Business users of these products can hire special preventive maintenance services and support 7x24, by subscribing special contracts, which may include extended warranty up to 3 years. Ask about the different plans available in sales@hardata.com.
Extended Technical Support
The Extended Support comes into effect when new product releases or versions replace the current one. This phase generally lasts for one year.
Dinesat products line
It is only provided considering an annual current support pack, you can hire in the DINESAT online shop.
Professional product lines (HDX servers or Video servers)
Only is provided having a valid support and maintenance contract.
Discontinued products
Discontinued products do not have any kind of support, unless special contracts are signed to enable it.
Phase support by product
| Product |
Phase |
From Date |
FAQ/Forum |
Support Type |
| Dinesat Pro Radio 11 |
Active |
6 Nov 2017 |
Free |
Contract (Paid) |
| Dinesat Movie 3 |
Active |
12 May 2017 |
Free |
Contract (Paid) |
| Dinesat Pro Radio 10 |
Extended |
6 Nov 2017 |
|
Contract (Paid) |
| Dinesat Radio 9 |
Extended |
23 Oct 2013 |
|
Contract (Paid) |
| Dinesat Social Radio |
No Support |
31 Dec 2016 |
|
Contract (Paid) |
| Dinesat Radio 8 |
No Support |
30 Jan 2012 |
|
|
| Dinesat 7 |
No Support |
30 Oct 2010 |
|
|
| Audys |
No Support |
13 Jan 2004 |
|
|
| Dinesat 4.5 MP3 |
No Support |
27 Mar 2002 |
|
|
| Dinesat 4.5 |
No Support |
23 Jul 2000 |
|
|
| Dinesat 4 |
No Support |
23 Jul 2000 |
|
|
| Dinesat 3 |
No Support |
3 Jun 1998 |
|
|
| Product |
Phase |
From Date |
FAQ/Forum |
Support Type |
| Hardata Smart Servers |
Active |
|
|
Contract (Paid) |
| Hardata Playout |
Active |
|
|
Contract (Paid) |
| Hardata Video |
Extended |
30 Jan 2012 |
|
Contract (Paid) |
| Product |
Phase |
From Date |
FAQ/Forum |
Support Type |
| HDX Radio 3 |
Active |
|
|
Contract (Paid) |
| HDX Iplay 3 |
Active |
|
|
Contract (Paid) |
| HDX Video Pro |
Extended |
30 Jan 2012 |
|
Contract (Paid) |
| HDX Video Movie |
Extended |
30 Jan 2012 |
|
Contract (Paid) |
| HDX Radio 1 |
Extended |
30 Jan 2012 |
|
Contract (Paid) |
| HDX Iplay 1 |
Extended |
30 Jan 2012 |
|
Contract (Paid) |
Hardata reserves the right to modify without notice the terms and conditions of the technical support service for its products. The acquisition of a software license, or the purchase of equipments, in any case does not enable free use of personalized support service.